01 · Live Call Control
Ring, Accept, Re-Route
Incoming requests are routed to available agents. If someone is busy, they can reject and the server automatically re-routes to the next best person.
Product · Assistant (Android)
Built For The Shopfloor, Not The Boardroom.
Assistant is the Android app your sales associates carry all day. It rings for incoming customer requests, opens with product context already loaded, and brings multiple AI co-pilots into the call so agents can sell with market-aware confidence.
Design philosophy: fewer taps during live calls, more intelligence during live decisions.
What Assistants Get
The app experience mirrors real store behavior: triage quickly, accept relevant calls, guide with context, and use specialized AI assistants to close with confidence.
02 · Shared Product Context
Customer Page In View
The exact product page the customer asked about is loaded into the in-app browser. Assistants can navigate alternatives and send them back instantly.
03 · Multi-Assistant AI Copilot
See The Market While You Sell
Run multiple AI helpers in parallel: comparative pricing, review summarization, and recommendation guidance so agents know what customers are seeing in the market while they talk.
AI Assistants In The Conversation
Assistant is designed for simultaneous intelligence streams, so agents can respond with facts instead of guesswork while the customer is still on the call.
01 · Comparative Pricing Assistant
Live Price Landscape
Surfaces relevant competitor price positions and context so the agent can explain value and handle objections credibly in real time.
02 · Review Summary Assistant
Signal Over Noise
Condenses long-form customer reviews into practical talking points: common strengths, recurring concerns, and product-fit cues.
03 · Recommendation Assistant
Next-Best Alternatives
Suggests relevant alternatives and upgrades based on the current discussion so the agent can pivot smoothly without losing momentum.
Core Interaction Flow
A practical loop designed around real frontline operations and noisy store environments.
During A Live Customer Session
- Agent logs in on any team device with account-level access controls.
- Incoming call alert arrives through the platform’s notification and messaging pipeline.
- Associated product context appears in-app as the call starts.
- AI assistants surface comparative pricing, review summaries, and recommendation prompts.
- Agent sends relevant alternatives and research-backed suggestions to customer.
- Coupon request can be issued per product and discount target if needed.
- Session outcomes and history remain available under the account profile.
Give Your Best Associates Better Tools
Assistant turns retail expertise into a scalable digital capability without forcing staff into rigid scripts or bot-style workflows.